--- title: When Are Emails Sent via Inbox Integration vs. Lendware’s Email Servers? description: Emails can be sent using two ways, each having different benefits. Either directly through your 'Inbox Integration' (google or MS365) or through Aidium's.. --- [Skip to content](https://support.thinkaidium.com/v2-when-is-email-sent-from-email-integration#main-content) English Show submenu for translations [Sign in](https://support.thinkaidium.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.thinkaidium.com%2Fv2-when-is-email-sent-from-email-integration&hsLang=en) [![Logo-Green-Positive@4x](https://support.thinkaidium.com/hs-fs/hubfs/Logo-Green-Positive@4x.png?width=184&height=35&name=Logo-Green-Positive@4x.png)](https://lendware.ai/) Open main navigation Close main navigation - English Show submenu for translations - [Sign in](https://support.thinkaidium.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.thinkaidium.com%2Fv2-when-is-email-sent-from-email-integration) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.thinkaidium.com/?hsLang=en) 2. [Email and Text Messages](https://support.thinkaidium.com/email-and-text-messages?hsLang=en) 3. [Email](https://support.thinkaidium.com/email-and-text-messages?hsLang=en#email) # When Are Emails Sent via Inbox Integration vs. Lendware’s Email Servers? ## Emails sent from Lendware can go through one of two channels, each designed for specific use cases and offering unique benefits: - **Inbox Integration (Google or Microsoft 365)** - **Lendware's Marketing & Mass Email Servers** Our goal with every email is to ensure **deliverability**, **compliance**, and **tracking**. Lendware uses the method best suited for the type of email you're sending. --- ### Emails Sent via Inbox Integration When you send a **one-to-one email** directly to a contact from Lendware, it uses your connected email account (via Inbox Integration). This works the same as if you sent the email from your laptop or phone: - Emails appear in your personal “Sent” folder. - Replies go directly to your integrated inbox. - Emails sent outside of Lendware (from your phone/laptop) will sync to the contact in Lendware *only if* that contact exists in your Lendware database. - Your company retains a record via its existing email system. ⚙️ Need help with setup? [Learn how to verify your inbox integration.](https://support.thinkaidium.com/v2-how-to-video-email-integration?hsLang=en) --- ### Emails Sent via Lendware’s Marketing Email Servers For marketing campaigns and automations—like newsletters, mass emails, or contact-based automations—Lendware uses its own marketing email servers. This approach is optimized for **high-volume**, **compliant**, and **efficient** email delivery. These emails: - Include required **opt-out language and links** automatically. - Do **not** appear in your personal “Sent” folder. - Are fully tracked and stored in Lendware, linked to the contact’s timeline. **Benefits include:** - Higher deliverability and inbox placement. - Faster sending speeds with no rate limits. - Improved compliance with email marketing laws. - Lower risk of emails being flagged as spam or blocked. ### Summary | Use Case | Sent Through | Shows in Sent Folder? | Opt-Out Link Included? | | --- | --- | --- | --- | | 1:1 Email to a Contact | Inbox Integration | ✅ Yes | ❌ No | | Contact-Based Automation | Lendware Marketing Servers | ❌ No | ✅ Yes | | Mass Email (e.g., Newsletter) | Lendware Marketing Servers | ❌ No | ✅ Yes | | Transaction-Based Automation | Lendware Marketing Servers | ❌ No | ✅ Yes | If you're ever unsure which method is being used, just think: **If it's personal, it's your inbox. If it's automated or mass, it's Lendware.** 👍  This concludes an overview of the two methods for sending email from Lendware - [Automations](https://support.thinkaidium.com/automations?hsLang=en#main-content) - [Introduction](https://support.thinkaidium.com/automations?hsLang=en#introduction) - [Advanced](https://support.thinkaidium.com/automations?hsLang=en#advanced) - [Initial Setup](https://support.thinkaidium.com/automations?hsLang=en#initial-setup) - [Build Specific Contact Automations](https://support.thinkaidium.com/automations?hsLang=en#build-specific-contact-automations) - [Contacts](https://support.thinkaidium.com/contacts?hsLang=en#main-content) - [Contact Detail Page](https://support.thinkaidium.com/contacts?hsLang=en#contact-detail-page) - [Contacts Page](https://support.thinkaidium.com/contacts?hsLang=en#contacts-page) - [Filters](https://support.thinkaidium.com/contacts?hsLang=en#filters) - [More Functions](https://support.thinkaidium.com/contacts?hsLang=en#more-functions) - [Beta Features](https://support.thinkaidium.com/beta-features?hsLang=en#main-content) - [Marketing Forms & Sites](https://support.thinkaidium.com/beta-features?hsLang=en#marketing-forms-sites) - [Custom Fields](https://support.thinkaidium.com/custom-fields?hsLang=en) - [Email and Text Messages](https://support.thinkaidium.com/email-and-text-messages?hsLang=en#main-content) - [Email](https://support.thinkaidium.com/email-and-text-messages?hsLang=en#email) - [Opt-in / Opt-out](https://support.thinkaidium.com/email-and-text-messages?hsLang=en#opt-in-opt-out) - [In-app Calling](https://support.thinkaidium.com/email-and-text-messages?hsLang=en#in-app-calling) - [Communications](https://support.thinkaidium.com/email-and-text-messages?hsLang=en#communications) - [Text Message](https://support.thinkaidium.com/email-and-text-messages?hsLang=en#text-message) - [Enterprise Administration](https://support.thinkaidium.com/enterprise-administration?hsLang=en#main-content) - [Integrations](https://support.thinkaidium.com/enterprise-administration?hsLang=en#integrations) - [Teams / Users / Login](https://support.thinkaidium.com/enterprise-administration?hsLang=en#teams-users-login) - [Enterprise Management](https://support.thinkaidium.com/enterprise-administration?hsLang=en#enterprise-management) - [EAM - Enterprise Automation Management](https://support.thinkaidium.com/enterprise-administration?hsLang=en#eam-enterprise-automation-management) - [How-to Videos](https://support.thinkaidium.com/how-to-videos?hsLang=en#main-content) - [Dashboard](https://support.thinkaidium.com/how-to-videos?hsLang=en#dashboard) - [Email and Texting](https://support.thinkaidium.com/how-to-videos?hsLang=en#email-and-texting) - [Imports](https://support.thinkaidium.com/how-to-videos?hsLang=en#imports) - [Contacts](https://support.thinkaidium.com/how-to-videos?hsLang=en#contacts) - [Transactions](https://support.thinkaidium.com/how-to-videos?hsLang=en#transactions) - [Tasks](https://support.thinkaidium.com/how-to-videos?hsLang=en#tasks) - [Training Sessions](https://support.thinkaidium.com/how-to-videos?hsLang=en#training-sessions) - [Integrations](https://support.thinkaidium.com/how-to-videos?hsLang=en#integrations) - [Admin Settings](https://support.thinkaidium.com/how-to-videos?hsLang=en#admin-settings) - [Automations](https://support.thinkaidium.com/how-to-videos?hsLang=en#automations) - [User and Team Settings](https://support.thinkaidium.com/how-to-videos?hsLang=en#user-and-team-settings) - [Integrations](https://support.thinkaidium.com/integrations?hsLang=en#main-content) - [Point of Sale](https://support.thinkaidium.com/integrations?hsLang=en#point-of-sale) - [Identity Providers](https://support.thinkaidium.com/integrations?hsLang=en#identity-providers) - [Loan Origination Systems](https://support.thinkaidium.com/integrations?hsLang=en#loan-origination-systems) - [Lead Sources](https://support.thinkaidium.com/integrations?hsLang=en#lead-sources) - [Gifting Experiences](https://support.thinkaidium.com/integrations?hsLang=en#gifting-experiences) - [Lendware Predict](https://support.thinkaidium.com/lendware-predict?hsLang=en) - [Lendware - Support Articles](https://support.thinkaidium.com/lendware-support-articles?hsLang=en) - [Marketing](https://support.thinkaidium.com/marketing?hsLang=en#main-content) - [Forms](https://support.thinkaidium.com/marketing?hsLang=en#forms) - [Playbooks](https://support.thinkaidium.com/playbooks?hsLang=en#main-content) - [Events](https://support.thinkaidium.com/playbooks?hsLang=en#events) - [Loan Milestones](https://support.thinkaidium.com/playbooks?hsLang=en#loan-milestones) - [Retargeting](https://support.thinkaidium.com/playbooks?hsLang=en#retargeting) - [Integrations](https://support.thinkaidium.com/playbooks?hsLang=en#integrations) - [Introduction](https://support.thinkaidium.com/playbooks?hsLang=en#introduction) - [User and Team Settings](https://support.thinkaidium.com/user-and-team-settings?hsLang=en#main-content) - [User Settings](https://support.thinkaidium.com/user-and-team-settings?hsLang=en#user-settings) - [Notifications](https://support.thinkaidium.com/user-and-team-settings?hsLang=en#notifications) - [Team Settings](https://support.thinkaidium.com/user-and-team-settings?hsLang=en#team-settings) - [Integrations](https://support.thinkaidium.com/user-and-team-settings?hsLang=en#integrations) - [Tasks](https://support.thinkaidium.com/tasks?hsLang=en#main-content) - [Introduction](https://support.thinkaidium.com/tasks?hsLang=en#introduction) - [Cross-team Tasks](https://support.thinkaidium.com/tasks?hsLang=en#cross-team-tasks) - [Transactions](https://support.thinkaidium.com/transactions?hsLang=en#main-content) - [Transactions Page](https://support.thinkaidium.com/transactions?hsLang=en#transactions-page) - [Transaction Slide-out](https://support.thinkaidium.com/transactions?hsLang=en#transaction-slide-out) - [More Functions](https://support.thinkaidium.com/transactions?hsLang=en#more-functions) - [Filters](https://support.thinkaidium.com/transactions?hsLang=en#filters) [![Logo-Green-Positive@4x](https://support.thinkaidium.com/hs-fs/hubfs/Logo-Green-Positive@4x.png?width=172&height=32&name=Logo-Green-Positive@4x.png "Logo-Green-Positive@4x")](https://support.thinkaidium.com/?hsLang=en) 2060 Broadway suite 200, Boulder, CO 80302 [mailto:support@thinkaidium.com](mailto:support@thinkaidium.com) Copyright © 2025, Aidium