Communication is key in building strong relationships and trust—especially in the mortgage industry. That’s why Aidium makes it fast, easy, and consistent to send texts or emails to contacts from almost anywhere in the platform.
- Dashboard
- Contacts Page
- Contact Detail
- Communications Page
- Transactions Page
- Tasks Page
- Universal Search
Aidium uses a consistent method to send communications across all pages. Want to learn more about the message composer itself?
Build and send an email
Build and send a text message
Dashboard
From the Team Dashboard, scroll down to the Contact Nurture section. Here, you'll see upcoming Birthdays and Loan Anniversaries. Just click the Email or Text icon next to a contact to send a quick message.
👍 This concludes ways to send send a text message or email from the Contact Nurture section on the Dashboard.
Contacts Page
On the contacts page, as well as many other pages, we'll see three dots [...], also called an ellipsis, next to a contact. If we click on that, we'll be provided with many options. Within these options includes 'Send a Text' and 'Send an Email', among many other options.
In our case, we'll choose 'Send Text'. Next, the Send Text drawer will open for us to write a text message to this contact. Once complete, we'll click 'Send SMS'. This will send the text and return us to back to the Contacts page.
Sending an email follows this same process. To learn more about the Contacts page and how it works, click here.
👍 This concludes how to send a text message or email from the Contacts page.
Contact Detail
Buttons for starting a new text message or email are located in two different places on a Contact's detail view. The upper-right buttons and the lower-left buttons under the Communication History.
Each button will open their respective sending drawer for sending.
To learn more about the Contact Detail view, click here.
👍 This concludes ways to send send a text message or email from a Contact's detail view.
Communications Page
The Communications page will display all outbound and inbound emails and text messages, in the order in which they happened. At the bottom of the list of recent communications, there are buttons for each Email, Text, Calls and Forms.
From there, we can simply click the 'Text' button to respond directly.
To learn more about the Communications page, click here.
👍 This concludes how to send send a text message or email from the Communications page.
Transactions Page
Much like the Contacts page, sending a text message or email can be initiated by clicking the three dots [...], also called an ellipsis, next to a contact. However, in addition to one contact, we can do so on any contact linked to a transaction. This includes: Borrower, Co-Borrower, Buying Agent, Selling Agent and many more.
In the image below, we clicked the ellipsis next to the Buying Agent. This shows all of the options that we can apply to this contact without ever having to open/view it. From here, we could send a text or email to any contact linked to any transaction.
To learn more about the Transactions page, click here.
👍 This concludes how to send send a text message or email from the Transactions page.
Tasks Page
Much like Contacts page and Transactions page, sending a text message or email can be initiated by clicking the three dots [...], also called an ellipsis, next to the associated contact. This can also be done in either view, as we'll demonstrate below.
List View
Pipeline View
To learn more about the Tasks page, click here.
👍 This concludes how to send send a text message or email from the Tasks page.
Universal Search
The Universal Search function is a great, time-saving way to find and act on any contact within your team. We'll simply click on the 'Search' and then start typing the contact we're looking for. Once we see that contact in the list, we'll click on the three dots [...], also called an ellipsis. Then we'll choose either Send Email or Send Text, among many of the other quick options.
To learn more about the Universal Search, click here.
👍 This concludes how to send send a text message or email from the Universal Search. This also concludes all the ways to quickly send or respond to a text message or email.