Troubleshooting Loading Issues
Sometimes websites don’t load as expected—whether it's slow performance, error messages, or odd behavior that others aren’t experiencing. While the causes can vary, there are a few quick and simple steps you can take to get things back on track.
This article walks you through easy methods to resolve loading issues in Aidium, or really, any website that isn't currently experiencing a known outage
Before we begin, Aidium's preferred browser on both PC (Windows) and Mac (OSX/MacOS) is the Chrome browser, designed and supported by Google.
💪 Quick Tip: Bookmark your most-used websites for easy access and to help keep your browsing organized!
Try this first:
Follow this link to force a logout - then try to log in again.
The two most common ways to correct these issues are as followed:
Open a Private (Incognito) Window
Private browsing helps you start fresh—bypassing cached files and cookies that may be interfering with page loading. Here’s how to open a private window in your browser:
On Windows (PC):
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Chrome (Incognito Window):
Ctrl + Shift + N -
Edge (InPrivate Window):
Ctrl + Shift + N -
Firefox (Private Window):
Ctrl + Shift + P
On macOS (Mac):
-
Chrome (Incognito Window):
Cmd + Shift + N -
Edge (InPrivate Window):
Cmd + Shift + N -
Firefox (Private Window):
Cmd + Shift + P -
Safari (Private Window):
Cmd + Shift + N
Clear Your Browser Cache
Your browser cache stores website data to help pages load faster—but sometimes that data becomes outdated or corrupted, leading to errors or slow performance.
Clearing your cache can help, but keep in mind:
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It may log you out of sites.
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You may lose saved form data or search history.
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On the plus side, it can free up disk space and improve performance.
Each browser gives you the option to choose which types of data to clear (e.g., cookies, history, cached files, etc.). If you're unsure, look up your browser's help resources or use a search engine to find guides for clearing the cache effectively.
🍪 Here’s a quick video showing how to clear cache and cookies just for Aidium.
👍 These two quick fixes—using a private browser window and clearing your cache—solve most website loading issues. If problems persist, feel free to reach out to our support team for further assistance.