Keeping your billing information up to date ensures uninterrupted access to Aidium’s services. If you need to update your payment details, follow the steps below.
How to Request a Billing Update
To update your billing information, please reach out to our Billing Team at customerbilling@thinkaidium.com.
What to Include in Your Request
For a smooth update process, please provide:
- Your Account Name (Company Name)
- Primary Contact Name
- Current Billing Email Address
- Requested Changes (e.g., updating credit card details, switching to a new payment method)
⚠️ For security reasons, do not include sensitive payment details (e.g., full credit card numbers) in your email. Our team will provide a secure method to update your payment information.
Frequently Asked Questions
Can I update my billing information directly in my account?
At this time, all billing updates must be processed by our Billing Team. Please email customerbilling@thinkaidium.com for assistance.
How long does it take for billing changes to be processed?
Billing updates are typically processed within 1-2 business days. If you need an urgent update, please mention it in your email, and our team will do their best to accommodate your request.
Who should I contact for billing disputes or invoice questions?
For any billing-related questions, disputes, or to request an invoice, please contact customerbilling@thinkaidium.com, and our team will be happy to assist you.
If you have any other questions or need further assistance, don’t hesitate to reach out.