How to Update Your Billing Information
Keeping your billing information up to date ensures uninterrupted access to Aidium’s services. If you need to update your payment details, follow the steps below.
How to Request a Billing Update
To update your billing information, please reach out to our Billing Team at customerbilling@thinkaidium.com.
What to Include in Your Request
For a smooth update process, please provide:
- Your Account Name (Company Name)
- Primary Contact Name
- Current Billing Email Address
- Requested Changes (e.g., updating credit card details, switching to a new payment method)
⚠️ For security reasons, do not include sensitive payment details (e.g., full credit card numbers) in your email. Our team will provide a secure method to update your payment information.
Frequently Asked Questions
Can I update my billing information directly in my account?
At this time, all billing updates must be processed by our Billing Team. Please email customerbilling@thinkaidium.com for assistance.
How long does it take for billing changes to be processed?
Billing updates are typically processed within 1-2 business days. If you need an urgent update, please mention it in your email, and our team will do their best to accommodate your request.
Who should I contact for billing disputes or invoice questions?
For any billing-related questions, disputes, or to request an invoice, please contact customerbilling@thinkaidium.com, and our team will be happy to assist you.
If you have any other questions or need further assistance, don’t hesitate to reach out.