Introduction to Aidium Support

Whether you're encountering technical issues, need guidance on features, or have questions about best practices, our dedicated team is ready to assist you with prompt and reliable support.

Welcome to the Aidium Support Center—your go-to place for:

• Understanding how to use the Aidium platform

• Searching for articles or videos

• Asking questions

• Making product suggestions

To start, this area is separated into 10 distinct sections. You can start at the home for support, or choose from the following...

1. Aidium self-service How-To Videos
2. Contacts - Creating, Finding, Editing, Importing, Managing and more
3. Transactions - Creating, Finding, Editing, Importing, Managing and more
4. Tasks - Creating, Editing, Assigning, Lists and more
5. Email and Test Messages - Building, Sending, Reading, Responding and more
6. Automations - Building, Modifying, Enrolling, Understanding and more
7. Playbooks - Finding, Copying, Modifying, and more
8. User and Team Settings - Setup, Integrations, Customizing and more
9. Enterprise Administration - Setup, Users, Teams, Integrations, Customizing, Standardizations and more
10. Daily AI Legacy Support Articles

🚨 Need Immediate Help? Here's How to Reach Us:

If you're experiencing an issue or need personalized support, you can reach us in one of the following ways:

✉️ Email Us:

Send a message to support@thinkaidium.com – this will create a support ticket.
To help us resolve your issue faster, please include:

• Your full name and email (if different from your Aidium account)

• A description of the issue, what led to it, and what the outcome was

• Screenshots of the platform, email/text results, or any errors

• Any relevant details (e.g., lead source, LOS integration, Zapier workflow, etc.)

💬 Chat with Us:

Click the chatbot icon in the bottom-right corner of your Aidium platform screen to connect with support.

📞 Call Us:

You can reach our support line directly at 1-888-680-5801 Ext 1.