Our 24/7 support service ensures that assistance is available around the clock, every day of the year. Whether you encounter technical issues, need guidance, or have questions, our dedicated team is ready to provide prompt and reliable support. With our commitment to accessibility and responsiveness, you can rest assured that help is just a message or call away, no matter the time or day.
Welcome to the Aidium Support Center - Here you will find an ever-growing home for understanding the Aidium platform, searching for articles or videos, asking questions and making product suggestions.
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🎉 For the latest on Product Releases, Coming Soon, Planned and Under Consideration follow this link
To start, this area is separated into 10 distinct sections. You can start at the home for support, or choose from the following...
- Aidium self-service How-To Videos
- Contacts - Creating, Finding, Editing, Importing, Managing and more
- Transactions - Creating, Finding, Editing, Importing, Managing and more
- Tasks - Creating, Editing, Assigning, Lists and more
- Email and Test Messages - Building, Sending, Reading, Responding and more
- Automations - Building, Modifying, Enrolling, Understanding and more
- Playbooks - Finding, Copying, Modifying, and more
- User and Team Settings - Setup, Integrations, Customizing and more
- Enterprise Administration - Setup, Users, Teams, Integrations, Customizing, Standardizations and more
- Daily AI Legacy Support Articles
⚙️ To view the current Product Functionality Roadmap, follow this link.
Additionally, if you would like direct support for an issue you may have encountered, you can do the following.
- Send an email to support@thinkaidium.com - This will initiate a support ticket. If you chose this method, it will save time if you send the email from the same email address as your account. Please do also include the following information:
- Your name, email (if different), affected user account
- The issue your seeing with both, what occurred to initiate the issue, as well as, what were the results
- Please also include any screen-caps (screen-shots) from both the system itself, the results (whether an email, text message, or anything else), and any discrepancies (lead source, LOS, zapier, error messages, etc)
- Any additional notes that will assist us in our investigation.
- Click on the chat-bot in the lower-right corner.
- Give us a call at